Frequently Asked Questions
Shipping
Where do you ship from?
All online orders ship from our Whimsy Lane studio in Arizona! 🌵💕
How long does shipping take?
Orders are typically processed within 1–3 business days.
Once shipped:
USA: 3–7 business days
International: 7–21 business days depending on location
How much is shipping?
USA: Calculated at checkout
International: Flat $25 USD
Do you offer local pickup?
We cannot offer local pick-up at this time.
Returns & Exchanges
Do you accept returns?
Because of the one-of-a-kind nature of vintage items, all sales are final. Please double-check sizing before purchasing!
What if something arrives damaged?
Email us within 48 hours with photos and your order number. We’ll make it right!
Can I exchange an item?
Exchanges can be done for online-only items if the piece is unworn and returned within 7 days of delivery. Customer is responsible for return shipping.
Product Care
How do I care for my vintage items?
Most vintage clothing prefers gentle care! We recommend:
Cold wash or hand wash when possible
Spot cleaning delicate fabrics
Dry cleaning for wool, coats, gowns, or special pieces
If an item requires special care, it will be noted in the listing.
Gift Cards & Special Events
Do you sell gift cards?
Yes! Digital gift cards are available online—perfect for birthdays, holidays, or treating your vintage-obsessed bestie!
Do you host in-store events?
Absolutely! Check our Instagram for upcoming parties, drops, and special events.
About Whimsy Lane
Where is your store location?
Columbus, Ohio – Brewery District
755 South Hight Street (next to the Local Cantina)
We have free 2 hour parking right in front of the building, or free parking spaces behind the building for easy access.
Are your items authentic vintage?
Yes! Every piece is hand-curated by Destinee and the Whimsy Lane team. We offer clothing and accessories from the 1940s–early 2000s.